Legal notice

Seller:
Tamakona Online

Responsible Representative:
Masahiro Enomoto

Address:
Tamakona Co., Ltd.
6-5-5 Minatojima Minamimachi, Chuo-ku, Kobe, Hyogo 650-0047, Japan

Phone Number:
078-303-1500

Email Address:
online_57shop@tamakona.co.jp

Sales URL:
http://store.tamakona.co.jp/en

Additional Fees (Other than Product Price):
[Payment Fees]

  • Bank Transfer: Transfer fees borne by customer

  • Convenience Store Payment Slip: Handling fee of ¥220

[Shipping Fees]

  • Compact Size: Flat nationwide shipping fee of ¥330

  • Standard Shipping: Flat nationwide shipping fee of ¥330

  • Free shipping for orders over ¥10,800 (tax included)

Payment Methods and Timing:

  • Credit Card and Similar Methods: Immediate payment

  • Bank Transfer: Within 7 days from the confirmation of the invoice amount

  • Payment by Slip: Within 14 days after receiving the product

  • Invoice-based Deferred Payment (for medical institutions only): As per contractual terms with our company

Product Delivery Timing:

  • Credit Card, etc.: Within 5 business days after payment confirmation

  • Bank Transfer: Within 5 business days after payment is confirmed

  • Payment by Slip: Within 5 business days after purchase

  • Invoice-based Deferred Payment (for medical institutions only): Within 5 business days after purchase

Method of Delivery:
Shipped via designated courier services after internal processing

Returns, Defective Products, and Cancellations:
Returns or exchanges are available only in cases of "defective items or incorrect items sent by our company." In such cases, the return shipping fee will be covered by us. Please note that we do not accept any returns for reasons based on customer preference.

  • Eligible for Return: Only in cases of defective products or incorrect items sent

  • Return Procedure: Please contact us via email to request a return or exchange. If returning, we will refund the purchase amount to your designated bank account within 60 days.

Return Period:
Refunds are available if contact is made within 7 days of purchase.

Disclaimer Regarding Product Representation:
Any representations or outcomes described for this product may vary between individuals, and we do not guarantee any specific benefits or effects.